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Sign Language FAQ

General and Technical Questions
Order/Return Questions
Shipping Information
- USPS
- UPS
- International
Shipping Questions
Learn and Master Sign Language Course Questions

 

General and Technical Questions


What are your hours of operation?
Monday - Friday from 8:30am - 4:30pm CST; Closed on holidays

How do I get replacement discs and books?
If you would like a disc replaced or an extra workbook, please contact our Customer Service department through e-mail at: service@legacyinstruction.com (please be sure to include the item request in the subject line).

Can I copy the DVDs?
You cannot copy the DVDs due to copyright infringement. If you would like additional copies of certain discs, please contact our Customer Service department at 615-515-3605.

I have Windows 8 and I cannot get the discs to play in my computer. What do I do?
Unlike previous version of Windows where you could play DVD's in Windows Media Player, Microsoft changed their platform to where this is no longer supported for Windows 8. You will need to download a third party program in order to play DVD's in Windows 8, if one does not already come with your computer. We recommend either the GOM Media Player found here: https://player.gomlab.com/eng/ or VLC Media Player found here: https://www.videolan.org/vlc/. Once you download and install either one of these players, the discs should play successfully.

Do your DVD's play on a MAC computer?
YES! As our DVD's are video based, and not software or programming based, they should play on any standard DVD player, whether for a TV, computer (Mac or PC), and even gaming console that supports DVD playback.

If I'm not in the US, can you convert my order to my country's currency?
All of the dollar amounts shown on our website are in USD or CAD. Unfortunately we cannot convert the USD amount to a different currency. If you consult your local financial institution, they should be able to provide the most up to date exchange rate for you.

I'm experiencing problems playing the discs on a PC...I'm getting a "regional encoding" error message. What do I do?
Please follow the steps below to resolve the problem.

AC 3 Filter Steps
       1. Go to https://www.free-codecs.com/download/AC3_Filter.htm in your Internet Explorer browser.
       2. Click "Download AC3 Filter". *Note: ONLY click on the underlined link below the description: "Download AC3 Filter".
       3. Click "Download [ AC3 Filter 1.11 final ]"
       4. You will receive a prompt window asking if "you want to run or save this file?" Click on "Save", choose your desktop as the destination, and click "Save".
       5. Once the file has finished, locate it on your desktop (the file name is "ac3filter_1_11") and double click on it.
       6. You will receive a prompt window asking if "you want to run this software?" Click on "Run".
       7. The next window will automatically pick the destination in which the filter should be saved to, proceed by clicking "Install".
       8. Once the window says "Completed" at the top, click the "Close" button and your install is finished. 
       9. Insert your DVD and open Windows Media Player to view. *Note: You may need to restart your computer for the install to fully operate.

I'm having trouble playing some of the sessions on my computer? What do I do?
If you are experiencing this issue, please contact our Customer Service department for a replacement of these discs at absolutely no charge to you. We can be reached through email at:service@legacyinstruction.com and by phone at 615-515-3605. If you do not hear back from us within one business day, please try again as we may not have received your message. Thank you!

 

Order/Return Information

Do you provide more than one way to order?
You can order through our website under the "Order Now" page for the respective course, by phone at: 615-515-3605 during our hours of operation, by Email at: service@legacyinstruction.com, or by Mail. If you would prefer to place your order using our Mail Order Form, please fill out and submit our official form Legacy Learning Systems' Mail Order Form

How does the payment plan work?
The Payment Plan is designed to make our courses more affordable for our customers by dividing the cost into 3 payments. The first payment includes the one time shipping cost, while each subsequent payment will incur a non-refundable surcharge fee of $4 for utilizing the Payment Plan. Each payment after the first payment will be automatically debited from the original card in 30 day increments until the Payment Plan is fulfilled.

Can I use the Payment Plan by using PayPal?
At this time our system does not support the payment plan while using PayPal. The only methods of payment acceptable for the Payment Plan are Visa or MasterCard.

Can I use the Payment Plan on any of your special promotions?
The Payment Plan can only be applied to courses that are $100 and over. The Payment Plan cannot be applied to any other promotions, including multiple course discounts.

What is your return policy?
We offer a 60-day Money Back Guarantee.  If for any reason a customer is not completely satisfied with our products, we provide a full refund of the cost of the product. We do not refund any shipping costs associated with a returned course. Returned courses must be in like-new condition with no defects, markings, or scratches. If there are any defects, markings, or scratches, the customer will be charged for the defective item(s).

Opportunity to Cancel: If a customer orders and decides they don't want the product before the item ships, we will return the entire purchase price (including shipping).

Returns Window:

How do I return an item?
If you would like to return your Learn & Master product please email or call our customer service department in order to receive a Return Authorization Number before returning your course. You can email us at service@legacyinstruction.com or you can call us at (615) 515-3605 Monday through Friday between the hours of 9:00 and 4:00 CST. Once you have your Return Authorization Number please use the Return Merchandise Authorization Form to return your product to the address provided on the form. We will not accept returns without a Return Authorization Number.
 

 

Shipping Information

Shipping Time Estimates
All orders typically ship within one business day. We do not ship on Saturday or Sunday.
 

Shipping Method

General Shipping Timeframe

First-Class Mail

5 Business Days

Media Mail

8 Business Days

SmartPost

8 Business Days

Priority

4 Business Days

Ground

3 Business Days

Express Saver

3 Business Days

2nd Day Air

2 Business Days

First-Class Mail International

16 Business Days

E-Packet International

12 Business Days

Ground International (Canada)

7 Business Days

Express International

7 Business Days 

First-Class Mail
A USPS domestic service used for orders totaling less than 13 oz. in weight, this is an economical option for smaller size and weight items. This service ships by ground (truck), has service days of Monday through Friday, and has a delivery time-frame of up to five business days.

Media Mail
A USPS domestic, cost-effective, shipping service used specifically for educational materials, which all courses qualify for on www.learnandmasterasl.com. This service ships by truck (ground), has service days of Monday through Friday, and has a delivery time-frame of up to eight business days.

SmartPost
A FedEx domestic, cost-effective service used for orders shipped within the United States, US outlying islands, PO Boxes, and military APO, FPO and DPO addresses. This particular mail class starts off with FedEx, is transferred to the recipient’s local United States Postal Service (USPS) office, and is then delivered by your local USPS mail carrier. This service ships by truck (ground), has service days of Monday through Saturday, and has a delivery time-frame of up to eight business days.
*Note: Alaska, Hawaii, US outlying islands, and military APO, FPO, and DPO addresses may see longer transit times by 1-2 business days.

Priority
A USPS domestic shipping option used for orders shipped to the non-connected United States, US outlying islands, PO Boxes, and military APO, FPO, and DPO addresses. This service ships by air, has service days of Monday through Saturday, and has a delivery time-frame of up to four business days (NOT guaranteed).

Ground
A FedEx domestic shipping option used for orders shipped within all 50 United States. This service ships by truck (ground), has transit days of Tuesday through Saturday, and has a delivery time-frame of up to three business days.
*Note: Alaska and Hawaii addresses may see longer transit times by 1-2 business days.

Express Saver
A FedEx domestic shipping option used for orders shipped within the connected United States. This service ships by truck (ground), has transit days of Monday through Friday, and has a delivery time-frame of up to three business days.  

2nd Day Air
A FedEx domestic, expedited shipping option used for orders shipped within all 50 United States. This expedited option ships by air, has transit days of Monday through Friday, and has a guaranteed delivery time-frame of up to two business days. 
*Note: Select rural Alaska and Hawaii customers may see longer transit times by one business day.  

First Class Mail International 
A United States Postal Service (USPS) international, cost-effective option used for orders totaling less than four pounds and shipping outside of the United States. This service ships by boat, has transit days of Monday through Friday, and has a delivery time-frame of up to 16 business days.

E-Packet International 
An APC Postal Logistics international shipping option. This particular international option starts off with APC, is transferred to the country’s primary postal service, and is then delivered by the country’s primary postal service. This service ships by boat, has transit days of Monday through Friday, and has a delivery time-frame of up to 12 business days.

Ground International (Canada)
A FedEx International shipping option, specifically for shipping to Canada. This option is the same as the Ground service above, but has a delivery time frame of up to seven business days.

Express International 
An APC Postal Logistics international, expedited shipping option. This particular international option starts off with APC, and is then transferred to a courier service up to APC’s discretion. This service ships by air, has transit days of Monday through Friday, and has a delivery time frame of up to seven business days.

 

Shipping Questions

How can I track my package?
You should have received an email containing a tracking number within one business day of placing your order. If you did not receive one, please check your SPAM/Junk Email folder, as sometimes our emails get sent there. You may also contact Customer Service at 615-515-3605 or email at: service@legacyinstruction.com.

Does Legacy Learning Systems ship to P.O. Boxes or Military APO/FPO addresses?
Yes, we are able to deliver to P.O. Boxes or Military APO/FPO addresses. Please select the "Smart Post" or "Priority" option when placing your order.

What are the shipping charges to Canada?
Shipping charges to Canada, like the U.S. and elsewhere, vary by the products ordered and the location they are going to. To figure shipping charges on an order, add the products desired to the cart, then enter the postal code and country to calculate the shipping information. From there, the system will provide the available shipping options and costs. For specific details on the different international shipping options, please see the above Shipping Information section. 

Can I select USPS for shipping to Canada?
Yes, you can select "First-Class International" to ship to Canada with USPS. We generally do not recommend this option, though, as Ground (FedEx) has more reliable tracking information, delivers in a a quicker time frame, and is generally less expensive. 

What are the shipping charges internationally?
International shipping charges vary upon the products ordered and the specific location the order is being shipped. For figuring shipping charges on an order, add the products desired to the cart, then enter the postal code and country to calculate the shipping information. From there, the system will provide the available shipping options and costs. For specific details on the different international shipping options, please see the above Shipping Information section. 

 

 

Learn and Master Sign Language Course Questions

General

How long does it usually take to complete the Sign Language course?
Each course is broken up into several lessons. Each lesson is about 60-90 minutes long. A whole course can take around 1-2 years to complete. This timeframe, though, depends on the individual learner and the amount of practice time that goes into the course.

What comes with each course?
Each Learn & Master Sign Language course is made up of 25 DVDs, a lesson workbook, and access to the Members Only web site that gives you support and encouragement while going through the course.

How do I get on the Student Support Forum?
Please visit: https://community.learnandmaster.com and register with a username and password. After you complete this process and we approve your profile (usually takes 1 business day), you will be able to access the online support and bonus materials. Please let us know if you experience any trouble with this by contacting Customer Service through email at: service@legacyinstruction.com.

How much vocabulary is covered in this course?
There are over 2000 words and phrases taught in the Sign Language course.

Is this course only for beginners?
The course, like all Legacy Learning Systems' courses, starts at the beginning and progresses to advanced. So, any customer along that spectrum would be able to jump into the course and learn: beginner, intermediate, advanced.

Who can I ask if I need someone to check that I'm signing correctly?
We recommend that you post videos of your practice sentences, dialogues, and narratives to the Sign Language Student forum. The instructors and other students will be able to help you with your sign production.

How can I contact an author/instructor?
Legacy Learning Systems does not release the personal information for any of our authors/instructors. You may contact our authors/instructors by sending a letter to them in care of us at:

Legacy Learning Systems
2510 Franklin Pike, Second Floor, Nashville, TN 37204
Attn: Author Mail

Or you can contact them through the appropriate Student Support Forum.

Do I get a certificate of completion when I complete the course?
At this time, we do not offer a certificate of completion for our courses. We feel that in you using the skills you learned along the way from one of our courses, for whatever purpose intended, is more valuable than any piece of paper we could provide. How you apply what you learn is the reward!